Refund policy

Refund policy

100-day money-back guarantee
Try Calmava risk-free. If you've tried your first pack and it isn't for you, email care@calmava.com within 100 days of delivery with your order number or the email you used at checkout, and we'll refund one pack in full, including the shipping you paid. You don't need to send it back. The guarantee covers one pack, on your first order only. It doesn't apply to repeat purchases, subscription renewals, or wholesale and bulk orders.

Change of mind
If you've changed your mind before trying it, you can return unopened packs from your first order within 30 days of delivery for a refund. Email us first to arrange it. Return shipping is at your cost, and we'll refund you once the packs arrive back with us. We don't accept returns on repeat purchases or subscription renewals.

Subscriptions
You can skip or cancel your subscription at any time from your account, or email us and we'll do it for you. We send a reminder a few days before each order. If a renewal has been charged but hasn't shipped, let us know and we'll cancel and refund it. Once a renewal has shipped, it can't be refunded or returned.

Damaged, faulty or incorrect orders
If your order arrives damaged or faulty, or something is missing or wrong, email us with your order number and a photo. We'll send a replacement or refund you in full, and you won't need to return anything.

How refunds work
Refunds go back to the card used for the purchase. Please allow up to 8 business days for the refund to show in your account. If it hasn't arrived by then, email care@calmava.com.

Your consumer rights
Nothing in this policy limits your rights under New Zealand consumer law.